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Maras Green Returns and Refund Policy

RETURN POLICY: Updated January 2, 2024

1) Returns 

Maras Green will honor claims for specific reasons as set forth herein.

2) Timing and Reporting

a) All claims must be initiated by email to customercare@marasgreen.com within 14 days of the delivered date. Customer Name, Item/UPC number and Invoice Numbers are required for all claims. 
b) Maras Green website shall not be used for bulk orders. Any bulk orders that are placed by the Customer will be subject to a stricter claims policy which does not allow buyer’s remorse returns.
c) All claims must be reported to Mara's Green by the Customer only.
d) Maras Green will notify the Customer if any credit for partial or full outbound shipping costs will be included with the Customer’s claim refund depending on the type of claim and number of items claimed versus number of items ordered. For example, if one item out of ten is received damaged there is no partial shipping reimbursement. If one item is received damaged in a one item order, there is full outbound shipping reimbursement.

3) Types of Claim

a) Shortage - Claims for products billed but not received are subject to review and verification by Maras Green Inventory Control department.

b) Mis-Picks - Claims for wrong products shipped are to subject to review by the Maras Green Inventory Control department. The UPC number of the incorrect item received is required. Maras Green will notify the Customer if a prepaid UPS call tag will be issued for the wrong item(s) received for the return shipment at Maras Green expense.

c) Buyer’s Remorse - Returns due to buyer’s remorse due to buyer remorse is not accepted..

d) Undelivered Packages – Maras Green will issue a refund for lost in transit shipments that are not delivered to the final destination. Mara's Green will not issue a refund for packages where a delivery confirmation has been received from the shipping carrier. Note: Maras Green does not utilize a Signature Required service option.

e) Expired Inventory – All claims for expired inventory must be accompanied with the Expiration Date. Maras Green will not issue a refund for expired merchandise if the order was shipped within 30 or more days from the “best by” date.

f) Damaged Claims – All damage claims must be accompanied by a digital photograph and details describing the damage.

g) Manufacturer Defects – Maras Green will issue a refund for a defect claim such as a missing safety seal or no label.

h) Product Image Not Matching Product - Maras Green is not responsible for new product labeling where the image in the product feed or ordering portal is not the exact version the consumer receives. If the UPC number is kept the same then no significant changes to the product have been made and no claim will be honored.

i) MELT - Maras Green is not responsible for products that may melt in transit such as, but not limited to, chocolate bars or gummy vitamins. Maras Green does not ship with ice packs or any special packaging to cool the products in transit. The Customer is advised against buying items that are prone to melting in transit in the summer months.

Maras Green Return and Refund Policy – November 26, 2024

 Introduction

Welcome to Maras Green. Our Return and Refund Policy outlines the terms and conditions emphasizing our commitment to customer satisfaction.

Eligibility and Time limit

To be eligible for a return, items must be unused and in the same condition as received. Customers have 14 days to initiate a return.

Customer Responsibilities

Customers are responsible for notifying us of requesting a return, providing a reason for requesting a return
Customers are also responsible for returning items in their original, undamaged condition. claims must be initiated by email to customercare@maragreen.com

Type of Claim

Shortage - Claims for products billed but not received are subject to review and verification by Maras Green Inventory Control department.

Mis-Picks - Claims for wrong products shipped are subject to review by the Maras Green Inventory Control department.

Undelivered Packages – Maras Green will issue a refund for lost in transit shipments that is not delivered to the destination. Mara's Green will not issue a refund for packages where a delivery confirmation has been received from the shipping carrier. Note: Maras Green does not utilize a Signature Required service option.

Expired Inventory – All claims for expired inventory must be accompanied with the Expiration Date. Maras Green will not issue a refund for expired merchandise if the order was shipped within 30 or more days from the “best by” date.

Damaged Claims – All damage claims must be accompanied by a digital photograph and details describing the damage.

 Manufacturer Defects – Maras Green will issue a refund for a defect claim such as a missing safety seal or no label.

 Product Image Not Matching Product - Maras Green is not responsible for new product labeling where the image in the product feed or ordering portal is not the exact version the consumer receives. If the UPC number is kept the same, then no significant changes to the product have been made and no claim will be honored.

Melt - Maras Green is not responsible for products that may melt in transit such as, but not limited to, chocolate bars or gummy vitamins. Maras Green does not ship with ice packs or any special packaging to

Condition of Items

We kindly request that you return the product to its original condition with all original tags and packaging intact the condition it was sent to While we appreciate your desire to try out the product, keeping its original state ensures smoother processing.
Compliance with these eligibility criteria allows us to efficiently process your return request.

Refund Process

Refunds will be processed within 2 days of receiving the returned item. The refund will be issued to the original payment method.

Refund Methods

Refunds will be issued using the same method we accept payment. If we need to use a different method to refund your money, we will reach out to your email or phone call to discuss this, external to this refund policy.

Exceptions & Non-Refundable Items

In certain cases, some items are not eligible for refunds.

Items which have been consumed.
Items which are no longer in their original packaging
Items which have been subject to damage or abuse.

Cancellation Policy

Depending on your purchase, purchases may be considered final, or we may offer a cancellation policy if your purchase has not yet been fulfilled or delivered. We can cancel your order if it has not shipped and refund you the full amount.

Thanks

Maras Green

Customer Care

customercare@marasgreen.com