Return|Refund Policy
Maras Green Return and Refund Policy – November 26, 2024
Introduction
Welcome to Maras Green. Our Return and Refund Policy outlines the terms and conditions emphasizing our commitment to customer satisfaction.
Eligibility and Time limit
To be eligible for a return, items must be unused and in the same condition as received. Customers have 14 days to initiate a return.
Customer Responsibilities
Customers are responsible for notifying us of requesting a return, providing a reason for requesting a return
Customers are also responsible for returning items in their original, undamaged condition. claims must be initiated by email to customercare@maragreen.com
Type of Claim
Shortage - Claims for products billed but not received are subject to review and verification by Maras Green Inventory Control department.
Mis-Picks - Claims for wrong products shipped are subject to review by the Maras Green Inventory Control department.
Undelivered Packages – Maras Green will issue a refund for lost in transit shipments that is not delivered to the destination. Mara's Green will not issue a refund for packages where a delivery confirmation has been received from the shipping carrier. Note: Maras Green does not utilize a Signature Required service option.
Expired Inventory – All claims for expired inventory must be accompanied with the Expiration Date. Maras Green will not issue a refund for expired merchandise if the order was shipped within 30 or more days from the “best by” date.
Damaged Claims – All damage claims must be accompanied by a digital photograph and details describing the damage.
Manufacturer Defects – Maras Green will issue a refund for a defect claim such as a missing safety seal or no label.
Product Image Not Matching Product - Maras Green is not responsible for new product labeling where the image in the product feed or ordering portal is not the exact version the consumer receives. If the UPC number is kept the same, then no significant changes to the product have been made and no claim will be honored.
Melt - Maras Green is not responsible for products that may melt in transit such as, but not limited to, chocolate bars or gummy vitamins. Maras Green does not ship with ice packs or any special packaging to
Condition of Items
We kindly request that you return the product to its original condition with all original tags and packaging intact the condition it was sent to While we appreciate your desire to try out the product, keeping its original state ensures smoother processing.
Compliance with these eligibility criteria allows us to efficiently process your return request.
Refund Process
Refunds will be processed within 2 days of receiving the returned item. The refund will be issued to the original payment method.
Refund Methods
Refunds will be issued using the same method we accept payment. If we need to use a different method to refund your money, we will reach out to your email or phone call to discuss this, external to this refund policy.
Exceptions & Non-Refundable Items
In certain cases, some items are not eligible for refunds.
Items which have been consumed.
Items which are no longer in their original packaging
Items which have been subject to damage or abuse.
Cancellation Policy
Depending on your purchase, purchases may be considered final, or we may offer a cancellation policy if your purchase has not yet been fulfilled or delivered. We can cancel your order if it has not shipped and refund you the full amount.
Thanks
Maras Green
Customer Care
customercare@marasgreen.com
